Customer Service

Warranty

The warranty period provided by the company for the product of Flexo printer, electric die cutter, roll slitter and paper bag maker is 1 year from the time the user receives the equipment. Within 1 year, except for man-made damage and wear parts, replacement parts will be provided free of charge. After the warranty period is exceeded, paid maintenance services are provided.

Technical Support​​​​​​​

If users need technical support from our company during the use of ci flexo printer, manual die cutter, paper slitter and plastic bag maker, they can help users understand through text descriptions and shooting operation videos. If necessary (excluding epidemics, wars and other force majeure situations), technicians can also be dispatched to provide on-site guidance .

In terms of logistics, users generally choose sea transportation. The user can arrange the freight forwarder to pick up the goods at our factory, or we can arrange the delivery to Ningbo or other ports designated by the user.
If you purchase our products of online flexo printer, paper die cutter, craft die cutter, jumbo roll slitter, fabric bag maker and so on, Welcome to specify logistics.